Shipping policy

In some cases, Drivers can wait up to 15 minutes for all goods/condition to be checked, if breakages have occurred to what you/site feel is a significant degree please report these within 3 working days of delivery with images via email. Failure to report after the 3 working days will invalidate any claims made. (eMail "Subject line" must contain Invoice Number & SHORTAGES/DAMAGES).

In addition, if the consignee can see any visible damage to packaging or goods this should be noted on the paperwork and brought to the drivers attention and photos taken to show that this was the condition on delivery.  Unfortunately "unchecked" is not a conditional signature and does not cover you should damage then be found later, any damage must be noted at the time of delivery.

If damage is found after the goods are unpacked this is considered ‘damage under wrap’ and if it has not been claused at the time of delivery our insurers are likely to refute a claim on this basis, there is also a time limit under RHA with regards to claiming, we require notification in writing from you with your intent to claim within 3 working days including the day of delivery and a total consignment lost must be notified within 28 working days from input, we would then look into it accordingly and advise with regards to acceptance of a claim and request the relevant documentation to submit to our insurers. Unfortunately if an intent to claim is received outside of this time limit it would be refuted on this basis.